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System Deployment:
From a simple single user installation, to complex multi-user, multi-site deployments with synchronisation, DesignR1 can install, test and configure the software of your choice to your particular requirements.
Database Design:
Most of the software we recommend is customisable and can be setup to work in a wide range of business environments. We work closely with you to determine the key business information you would like to enter and report on to ensure that the resulting database matches your requirements. Using DesignR1 for your database design is a low risk option, ensuring you get up and running quickly and efficiently.
Layout Design:
The importance of the 'User Experience' is often underestimated when considering a Contact Management Solution. DesignR1 understands that in order to gain maximum value from your investment, the software has to be efficient and pleasant to use. We achieve this by creating layouts that enhance your user's experience and ensure that your data is accurate and up-to-date.
Report Customisation:
A well designed report can provide powerful benefits to your business by making sense of your precious customer data. We can take you all the way from drawing up the specification and creating a report template, through to complete deployment and training.
Data Migration:
If you already have data from another source we can import this for you. As an example, some of the more common data formats that DesignR1 can convert to the ACT! by Sage format are:
Salesforce.com, MSCRM, Goldmine, Dbase, Excel , Access, Filemaker Pro, FoxPro, Lotus, Text, And many more.
Synchronisation Setup:
You may have a number of people working remotely as well as at a central location. DesignR1 can establish a synchronisation process that will allow all your users to share this information, from 'road warriors' to back office admin staff. There are a variety of synchronisation methods available and DesignR1 can advise on, and implement, the best method for your particular needs.
Password Retrieval:
There are several reasons that you may need to retrieve passwords from your database. Staff with administration privileges may have left the company or forgotten their passwords. DesignR1 can extract the user ID and password from your database to reactivate your valuable data and prevent future security problems.
Customized Programming:
You have some unique ideas to improve your workflow that comes from experience in your business. Or you are simply frustrated at the lack of specific tools for your job. Do contact us at DesignR1 about customized programming that may give you an edge in business…or just an easier day.
Telephone:
DesignR1 are pleased to do our best to assist you over the phone should that be the best choice for you.
Call us at: 1-877-755-9029
Email
Technical support by Email is available and allows you to communicate with us clearly and at your convenience irrespective of time zones and distances.
Email us at: support@DesignR1.com
On-Site:
Technical support on site may be necessary or desirable. Simply email or telephone us to discuss your needs.
Remote Diagnostics:
It is not always expedient to use on-site servicing. DesignR1 offer remote, online assistance via Webex. This method of external access that you choose allows for fast, cost-saving, short period assistance that can really save on call-out expenses. This service can be prebooked in multiples of 15 minutes to ensure your company has back-up in hand.
Troubleshooting:
DesignR1 offers a complete range of troubleshooting services, from simple advice on compression and re-indexing to a complete system evaluation and rebuild.
DesignR1 training can help you to unlock the power of your investment by encouraging effective use of the chosen system from the outset. Whilst exploring the software and manuals is a perfectly good method of learning, it is not always the most efficient in a competitive business environment. Training can be delivered at a Training Facility or at your site. Pricing and availability varies by region.
Which course is right for you?
Introduction
Designed for new users to get the best possible start. Learn the quickest and most efficient way of performing standard user-level tasks that are part of the day-to-day operation of the software. Also useful for those who may require 'refresher' training.
Intermediate
Designed for the 'power user' who wants to learn in detail what the extended features of the software can do, then apply it to their day-to-day operation.
Administrator
Suitable for those given the responsibility of administering the system. Topics covered include security, network use, routine maintenance, backup and troubleshooting.
Upgrade
Designed for users that are upgrading from a previous version of the software and would like to get up to speed on all the new features.
For those clients with more specialized requirements, custom training courses can be formulated for delivery at a venue of your choice.
Idea
Have you considered a "Lunch and Learn" course for your staff? It can be a great way to informally teach basics or "tips and tricks" to experienced staff who want to improve.
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