ACT! 2010 Hot Fix SP1

This documentation describes Hot Fix 1 for ACT! 2010 SP1 for the following versions:

ACT! by Sage 2010 SP1
ACT! by Sage Premium 2010 SP1
ACT! by Sage Premium for Web 2010 SP1

You do not apply this hot fix to any other versions or if your database is hosted by DesignR1.

Note: To determine the version of the product you are using, see the version number in the Help > About box. After the hot fix has been installed, the version number will read “12.1.181.0, Hot Fix 1″ depending on the version you originally had installed.

This hot fix applies to all international English locales.

Note: This hotfix (including any software and related documentation) is provided “AS IS.” Sage Software, Inc. disclaims all express or implied warranties of any kind with respect to the utility, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose

Who Should Install This Hot Fix?

Note: Apply this hot fix to all machines that are involved in database synchronization to avoid issues surrounding renaming layouts, queries, and reports. This includes all machines that contain the Main Synchronization Database, Main Remote Database, and machines that have the ACT! Network or ACT! Internet Sync Services applied.

Hot Fix 1 for ACT! 2010 SP1 may resolve your issues if:

You are an ACT! user who shares an ACT! 2010 database, have upgraded your client to ACT! 2010 SP1, and now see the following error message: “Cannot find database supplemental files folder Shared-database files in this location UNUPDATED. This could be problem with the share, or the folder may not exist. Please contact the administrator of your database.”
You have upgraded to ACT! 2010 SP1, and notice that several Web Info tab links are no longer functioning. These links may include Google® Driving Directions, Google Maps, Google News Search, Google Search, LinkedIn®, and Plaxo®.
You have multiple or heavily-formatted notes and notice a decrease in performance and/or ACT! stops responding for several minutes.
You are unable to add folders to the Documents tab by adding shortcuts to the folder and opening the entire directory.
You have upgraded to ACT! 2010 SP1 and are now unable to save items to drop-down lists.

The following tables list the area affected by the hot fix, the description, and the effect of the hot fix for each known issue.

New in Hot Fix 1

Area	Description	What the Fix Does
Database Schema	ACT! users who share a database with others and upgrade to ACT! 2010 SP1 before the server is upgraded see error messages.	Replaces the error message with one that prompts to install ACT! 2010 SP1 on the server.
Web Info Tab	Several Web Info tab links become non-functional after upgrading to ACT! 2010 SP1.	Enables the Web Info tab links.
Performance	Users who have multiple or heavily-formatted notes notice a decrease in performance and/or ACT! stops responding for several minutes.	Improves performance.
Documents tab	Users are unable to add folders to the Documents tab after adding shortcuts to the folder.	Enables opening linked folders from the Documents tab.
Drop-down lists	After upgrading to ACT! 2010 SP1, users are unable to save items to drop-down lists.	Enables the drop-down list to accept edits.

Applying Hot Fix 1 for ACT! 2010 SP1

This hot fix is for 2010 SP1. Do not apply this hot fix to any other version of ACT! To determine the version of the product you are using, see the version number in the Help About box. After the hot fix has been installed, the version number will read “12.1.181.0, Hot Fix 1″.

Apply this hot fix to all client machines.

Applying the Hot Fix

Log onto to your computer as an Administrator.
Click the HERE to download the ACT1210HotFix.exe file.
Close ACT!.
When the download dialog box comes up, choose Save and save to your Desktop.
After the download completes, close ACT!, Internet Explorer® and all Microsoft Office applications.
Locate the ACT1210HotFix.exe that you downloaded to your desktop and double-click it to begin the installation.
The Unpacking ACT! progress indicator briefly appears followed by the Disclaimer dialog box.
Review the disclaimer, and then click Apply.
The installer verifies your Windows® rights and ensures that no open programs will conflict with the hot fix installation. If any of these conditions exist, the appropriate message will appear. Please follow the on screen instructions.
The ACT! – Applying Updates window appears while the hot fix is being installed.
When finished the ACT! dialog box appears.
Click Ok to complete the installation.
For all Windows Vista® users with UAC enabled, you will see a Program Compatibility Assistant dialog box. Click This program installed correctly to complete the installation.
Start ACT!
From the Help menu, select About. The version number will “12.1.181.0, Hot Fix 1″.